Return Policy

At Wigtypes, we are committed to ensuring your satisfaction with our products. If you find the need to return a purchase, please carefully review our return policy outlined below:

Eligibility for Returns:

• We accept returns within 30 days from the date of delivery
  
• To be eligible for a return, the item must be in original, factory condition (unaltered, unworn, undamaged, odor-free, in the original netting, and with tags attached), and in its original packaging 

Non-Returnable Items:

The following items are non-returnable: 

• All clearance or buy one get one free items
• Costume wigs, discontinued items, care products, accessories, liquids, special order items and wholesale orders
• Any products with signs of usage (trimmed, cut, teased/feathered, odor on product and styling product residues) 
• Products with tags cut, unattached, no hair net, and no tissue paper inside the cap 

Exchanges:

• We do not offer exchanges

Damaged, Defective, Incorrect, or Missing Items:

If your item arrives damaged, defective, incorrect, or is missing, please contact us with photographic evidence of the damage within 3 days of receiving the order. 

Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at help@wigtypes.com to inform them about the return
• Provide your order number, reason for the return, and any relevant details
• Our team will guide you through the return process and provide you with a return authorization if applicable

Packaging and Shipping:

• Pack the item securely in its original packaging to prevent damage during transit. Include a copy of the packing slip or order confirmation inside the package
• You are responsible for covering the return shipping costs unless the return is due to a defective or incorrect item sent by us
• We recommend that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping

Refund Process:

• Once we receive the returned item(s), our team will inspect it for condition and completeness. If the return criteria is met, we will process your refund 
• There will be a minimum 20% restocking fee applied for all returned items as we do not sell any returned products
• Once the restocking fee is applied to the item value, any remaining balance will be refunded within 5 business days after receiving the returned item to the same payment method used for the original purchase
• Shipping fees and non-refundable items will be deducted from the refund amount
• If return does not meet the criteria, we will email you with the following options:
• Returning the item(s) to you at your own expense
• Disposal of the item (this will happen automatically 30 days after receiving the return)

 

If a customer refuses the package(s) or the package(s) is returned due to a failed delivery, we will charge a 20% restocking fee to recover return shipping costs.